Complaints policy
Pharmakia is part of the Hiring Manager virtual network, is committed to providing a quality service to our customers. If you are not satisfied with the level of service you have received from us we would like you to tell us about it. All complaints are taken very seriously and any feedback is appreciated as it provides us with an opportunity to improve our standards. All complaints and feedback are referred on to the responsible person. The complaints are objectively reviewed and investigated without delay.
If you would like to make a formal written complaint, you can contact our compliant email: contact [@] pharmakiagroup.com
Procedure
- We will send you written acknowledgement (email or letter), on receipt of your complaint within 5 working days. We will also inform you of the dedicated member that will handle and deal with your complaint.
- We will then record your complaints in our central register and start to investigate on your behalf. This is likely to involve the following steps:
- Examining your record to ascertain the sequence of relevant events & related correspondence
- Interviewing the relevant members of staff for clarification on the issue
- Liaising with senior management as appropriate
- We aim to acknowledge, fully investigate and duly resolve all complaints within 14 working days.
- A full written response to your complaint will be drafted by the appointed member of our team, and sent to you with supporting documentary evidence (if applicable).
- If you are not satisfied with the outcome, you can make a written request for escalation of your complaint. The investigation will be reviewed by a senior manager, who will respond directly with their findings and conclusion.
- If you remain unsatisfied with the decision, you can contact the relevant industry trade association.
Recruitment Discovery Call
Book Your Pharmakia Group Discovery Consultation
Take the first step towards advancing your organisation with Pharmakia Group, a leading life sciences recruitment agency serving the United Kingdom’s life sciences sector. For HR leaders and senior executives within the industry, securing high-calibre permanent talent is critical to ensuring operational excellence, scientific progress, and sustainable growth. As specialists in life sciences recruitment, Pharmakia Group provides bespoke solutions to help you overcome recruitment challenges and appoint outstanding permanent candidates to your business.
Our discovery consultation offers more than a preliminary discussion—it is a confidential, one-to-one session dedicated to understanding the unique requirements and strategic objectives of your organisation. During this session, we will present tailored recommendations and illustrate how our expertise as a life sciences recruitment agency can directly contribute to your success. Whether your priorities include addressing ongoing vacancies, building robust scientific teams for the future, or refining your permanent recruitment strategy, our experienced consultants are prepared to deliver informed advice and proven solutions.
Why arrange a discovery consultation with Pharmakia Group?
Gain a comprehensive understanding of our sector-specific life sciences recruitment methodologies
Learn how our meticulous screening and retention processes ensure access to the highest calibre permanent talent in life sciences
Discover how a partnership with a specialist life sciences recruitment agency can deliver measurable time and resource efficiencies
There is no obligation or fee for this consultation—simply an opportunity to explore how Pharmakia Group’s life sciences recruitment expertise can support your organisation in building a resilient, skilled, and committed permanent workforce.
Book your complimentary discovery consultation today and take the next step towards assured, effective permanent recruitment with the UK’s premier life sciences recruitment agency.
Register Now for Complimentary Specialist Recruitment Support
Are you seeking to attract and retain exceptional permanent talent within the pharmaceutical, biopharmaceutical, contract research organisation (CRO), contract manufacturing organisation (CMO), chemical, medical device, biotechnology, health and food supplement, or clinical operations sectors?
As a distinguished specialist recruitment agency, Pharmakia Group offers unrivalled access to a network of rigorously vetted candidates, enabling you to address vacancies promptly while upholding the highest standards of scientific, regulatory, and operational excellence within your organisation. Our expertise across these sectors ensures you receive tailored support and professional guidance at every stage of the permanent hiring process.
Experience assurance, efficiency, and exceptional results—commence your complimentary trial with Pharmakia Group today.
Please provide your details below to arrange a confidential consultation with your dedicated recruitment consultant. Discover how partnering with a leading recruitment agency for pharma, biopharma, CRO, CMO, chemical, medical device, biotech, health & food supplement, and clinical operations can enhance your talent acquisition strategy and secure your organisation’s sustained success.
