Demonstrate experience from the Restaurant, Catering or the Hotel industry.
- Location: South / Midlands - mostly home based
- £28,000 - £45,000 Basic Salary - pending on experience and track record
- Performance & company bonus
- 3 to 5 years of experience & proven track record required.
Background:
My client is a highly reputable brand, one of the best in the UK for its niche focus and are experiencing immense growth on annual basis offering Hotel, Restaurant & Catering; HORECA industries a wide range of hydrating beverage solutions. We are interested in hearing from candidates that can demonstrate customer experience through account management and marketing with a genuine interest to be part of the current expansion and brand building journey.
This is what you will be doing:
- Deliver excellence throughout the customer experience process
- Be the point of escalation for customer queries and complaints across all channels
- Handle escalations and resolve them according to internal framework
- Offer ideas and solutions to ensure branding excellence
- Work with each account and manage their needs and expectation
- Manage key accounts and assist according to their needs
- Be exceptionally sensitive to customer communication and understanding their needs
- Share insight and information with internal key stakeholders
- Offer and build brand strengthening initiatives
- The role is home / field based but you are required to be present at company HQ once a month
- Engage clients via Teams, Zoom, Emails and Phone or face to face where required
You must be able to:
- Influence stakeholders and demonstrate a high level of emotional intelligence
- Analyse and solve complex problems
- Think critically, develop alternative solutions and take ownership of resolutions
- Take ownership of the customer journey
- You thrive within a fast-paced environment and willingness to grow your career
- Strong organisational, relationship management, and influencing skills
- Build trust with customers and handle sensitive issues with empathy
- Show resilience in the face of high volumes of queries and complaints
- Monitor progress of accounts and set challenging goals for yourself
- Collaborate with others and create a respectful and helpful working environment
- Communicate effectively with customers and other team members
- Show an innate desire to provide an exceptional experience for all customers
- You are able to work on your own, and maintain daily contact with HQ
Qualifications:
- Experience in a Customer Service environment
- Experience in Customer Engagement Excellence
- Expertise in handling escalations and resolving customer complaints
- Key account / BD / Sales related experience or exposure to
- Ability to adapt to change and uncertainty positively
- Formal complaint handling training (desirable)
- Social Media customer service experience (desirable)
About You & the Role:
This role offers a wonderful combination of key account management, customer service & brand ambassador responsibilities. Therefore you are able to showcase excellence in your capacity to engage customer engagement throughout the customer journey. And demonstrate exceptional interest in being part of a business that is building an outstanding brand.
If you are interested in this role, send us your CV now.
Job Type: Full-time
Pay: £28,000.00-£45,000.00 Basic Salary
Benefits:
- Work from home & field base, meet once a month at HQ
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus
Application question(s):
- Do you have any Hotel, Restaurant or Hotel experiences
Experience:
- Customer Engagement Lead experience
- Restaurant, Hotel and Catering
- Proven Performance
Licence/Certification:
- Driving Licence
Work Location: Home / Field & attend company HQ once a month
Email your CV: enquiry@pharmakiagroup.com
